1. What types of firewood do you offer?

• We offer a diverse range of firewood, including hardwoods and softwoods. Our selection is carefully curated to meet various heating needs.

2. Is your firewood seasoned or kiln-dried?

• All our firewood is kiln-dried, ensuring low moisture content for efficient burning and minimal smoke emissions.

3. How do I place an order?

• Ordering is simple! Visit our website, browse our products, and follow the easy steps to place your order online.

4. What are your delivery times?

• Our delivery schedule varies by day. Please refer to our Delivery Information for specific days and times available in your area.

5. Is delivery free?

• Yes, we offer free delivery to your doorstep.

6. Can I choose a specific delivery time?

• Unfortunately, we cannot provide specific delivery times, but our schedule is designed to accommodate a variety of preferences.

7. Do you deliver on weekends?

• Yes, we deliver on Saturdays and Sundays. Please refer to our Delivery Information for details.

8. How should I store my firewood?

• Store your firewood in a covered area to prevent moisture absorption. Bring indoors a few hours before use for optimal burning.

9. Can I request a custom order for a specific quantity?

• Absolutely! Contact us for bespoke quotes and personalized orders to meet your specific firewood needs.

10. Is your packaging eco-friendly? – Yes, we use environmentally friendly packaging materials to minimize our ecological footprint. 11. What is the best wood for pizza ovens? – Our kiln-dried wood is ideal for pizza ovens, providing the high heat necessary for that perfect wood-fired pizza taste. 12. Are your logs suitable for open fires? – Yes, our logs are cut to fit the average UK fire grate, making them suitable for open fires. 13. Do you offer discounts for bulk orders? – Yes, we provide competitive pricing for bulk orders. Contact us for more information on discounts. 14. What makes kiln-dried wood better than air-dried wood? – Kiln-dried wood has lower moisture content, ensuring a cleaner burn, reduced smoke, and higher heat output compared to air-dried wood. 15. What do I do if I have an issue with my order? – Contact our customer support team immediately. We are dedicated to resolving any issues promptly and ensuring your satisfaction.